Customer Satisfaction Questionnaire

Mennonite Insurance is committed to providing you with the best service and knowledge possible in our industry. Please take a moment and give us some input as to how we are doing and how we can serve you better.

Please use the following scoring system:

  1. Not Satisfied
  2. Satisfied
  3. Very Satisfied

How satisfied are you with the following INTERPERSONAL FACTORS related to the sales and service personnel at Mennonite Insurance?

1. Making effective use of the time spent with you, either on the phone, in person or email

2. Promptness in returning phone calls or email

3. Listening to your needs and responding with options

4. Doing what we say we will

5. Overall performance

How satisfied are you with the TECHNICAL INFORMATION we provide?

1. Knowledge of information and services provided

2. Understanding what services you need

3. Making cost-effective recommendations

4. Overall technical competence

Please indicate your OVERALL PERCEPTION of Mennonite Insurance

1. Mennonite Insurance designs a program to meet your requirements

2. Pricing is competitive

3. Mennonite Insurance practices makes us easy to do business with

4. Office hours are convenient

5. Claims handling

6. Location is convenient

7. The quality of the work we produce is high

8. I would recommend Mennonite Insurance to others

Please make any additional comments that will assist us in serving you better.

Mennonite Insurance management will read all customer comments. If you would like your comments identified, please sign below. Without your signed permission, your comments will be used anonymously.

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